ProPay Client Support

Credit Card and ACH Processing 15

• What descriptor appears on merchant bank transfers?
• How do I know if an ACH Payment is completed?
• What are beneficial ownership requirements?
• Why are merchant funds put on hold and how can they be released?
• What are soft limits and how do they work?

View all 15

ProtectPay 2

• What gateways does ProPay support?
• EnsureBill: card updater solution

Commission Accounts 1

• How do I load funds to ProPay to pay commissions?

Online Account 1

• How to add a Canadian bank account

Regulatory and Compliance Information 4

• Propay April 2024 Card Brand Regulatory Document
• ACH Authorization Compliance Reminder
• Compliance: Visa Fines for Surcharge Violations
• October 2023 Regulatory Summary